Terms and conditions
By placing an order on this website, You agree to the following terms and conditions:
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Order Acceptance Policy
All orders and other requests received are subject to acceptance by Dangwaflorist and any of its personnel, reserve the right, at our absolute discretion, to reject any order without providing reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used by the buyer to place the order.
Delivery of your order
We provide same day deliveries for orders confirmed before 2:00 PM if the recipient resides with in Metro Manila. Orders placed after these cut off times will be delivered on the following day.
Changes to your order
Changes of delivery address,date, etc. should be done 1 day before the scheduled delivery date. But we encourage you to give an accurate delivery details before placing your orders to avoid any hassle.
Cancellation policy
Cancellation of order is allowed if done 3 hours after the order was placed on our website. It's understood that no more cancellation of order is allowed after 3 hours when your order has been placed on our website. A full refund will be sent right away to the eligible buyer using the same method of payment when the order was placed on our website.
Product and Substitution Policy
All Products or colors are subject to availability. If we encounter difficulties of supply or if a certain product or color of the flowers ordered by the customer is not available on the scheduled date of delivery, we reserve the right to substitute a Product of equivalent value, nearest color and quality without any prior notice.
Payments
Delivery policy
We promise to send you the freshest of flowers and this would mean that they will occasionally come in bud form which will last longer. If you receive flowers that do not seem fresh, please contact our customer care at [email protected] and inform us immediately. If, at our discretion, the flowers do not meet our high freshness standards, we will give you the choice of a replacement at our next available delivery date or a refund. In your email, please include a photo of the non-fresh flowers within 12 hours of receipt in order to be eligible for a refund.
Damaged
Our flowers are wrapped or arranged carefully to ensure they arrive as beautiful and as fresh as when they left our store. However, on a small number of occasions (and for reasons beyond our control) they may get damaged during transit. Should this occur to a level that you deem unacceptable, please contact our customer care at [email protected] and inform us immediately with images to support your claim so that we can arrange a replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the damaged flowers within 24 hours of receipt in order to be eligible for a refund.
Non Delivery
We do everything we can to ensure our flowers are delivered. If for any reason we made a mistake and deliveries don't turn up, (i.e. if your flowers have not arrived on their intended delivery date), please contact our customer care at [email protected] and inform us immediately. We will send you a replacement on our next available delivery date, or a refund.
Satisfaction Guarantee
Satisfying you and your recipient is our ultimate aim. We always strive to deliver fresh flowers at its best condition and on time.
Return and Refunds Policy
To be eligible for returns and refunds, you should report your case within 24 hours upon delivery of your flowers and is subjected to a mandatory review and investigation process by our Customer Support team. The flowers should also remain the same way as delivered. When filing your report, kindly provide us with your order number, several pictures of the defective product, and reasons on why are you requesting for a return or refund. In all other cases, it is the responsibility of the recipient to care for the flowers once it has been delivered. Our assigned delivery courier will also ask the recipient to sign a delivery receipt as a proof that the items delivered are in perfect condition during the delivery. Please tell your recipient to check the items first before signing the delivery receipt.
Flower / wrapper color availability and substitution
All products and colors are subject to availability (kind of flowers/colors, wrapper colors, etc.). In the event of any supply difficulties, colors or if the flowers we have received from our growers/suppliers that are needed to make up your order do not meet our high quality standards, we reserve the right, at our absolute discretion, to substitute any product or color with an alternate product or color of a similar style and equivalent (or greater) value and quality.
Wrong delivery details provided by the customer
In the event that the recipient cannot be located during the delivery due to the wrong delivery details provided by the customer during check out on our website, if the customer requests us to deliver the items to another delivery address, the customer should pay the shipping fee based on our delivery rates. If the new delivery address given by the customer is not reachable by our courier, Dangwaflorist has no obligation to refund the undelivered items due to the customer's wrong input of delivery details.
Circumstances beyond our control
Adverse weather conditions
During adverse weather conditions (including heavy rain, storm, typhoon, and flood or any events caused by nature or circumstances beyond our control), our delivery partners may not be able to deliver orders on time. This is outside of our control and we don't accept responsibility for the late delivery of the order.
Force Majeure
Dangwaflorist shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any license or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any cause or circumstance whatsoever beyond Dangwaflorist's reasonable control.
Customer and recipient personal information
We use this information to provide a better customer experience by sending order confirmations, substitution information, dispatch confirmations and delivery confirmations. We will also use the customer's email for marketing communications from time to time. Please ensure that email addresses are accurate.
Customer's full name and address
We use this information for credit and debit card validation.
Customer's telephone number
We use this information to contact customers in the event of problems with the order such as payment failures or delivery issues.
Recipient's full name, contact, and address
We require this information in order to deliver the flowers you have ordered. It is vital that the recipient's address and contact is accurate.
Postal Address:
Dangwaflorist (Under DTI registration name: TheArleenBlossom Flowers and Balloons)
Stall 45, Manila Flower Center (Dangwa)
Dos Castillas St.,Sampaloc, Manila, Philippines
Phone Number: 708-9318 / 986-5042 PLDT
Mobile : +639757388807 TM / +639206065775 SMART
Email: [email protected] / [email protected]
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Order Acceptance Policy
All orders and other requests received are subject to acceptance by Dangwaflorist and any of its personnel, reserve the right, at our absolute discretion, to reject any order without providing reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used by the buyer to place the order.
Delivery of your order
We provide same day deliveries for orders confirmed before 2:00 PM if the recipient resides with in Metro Manila. Orders placed after these cut off times will be delivered on the following day.
Changes to your order
Changes of delivery address,date, etc. should be done 1 day before the scheduled delivery date. But we encourage you to give an accurate delivery details before placing your orders to avoid any hassle.
Cancellation policy
Cancellation of order is allowed if done 3 hours after the order was placed on our website. It's understood that no more cancellation of order is allowed after 3 hours when your order has been placed on our website. A full refund will be sent right away to the eligible buyer using the same method of payment when the order was placed on our website.
Product and Substitution Policy
All Products or colors are subject to availability. If we encounter difficulties of supply or if a certain product or color of the flowers ordered by the customer is not available on the scheduled date of delivery, we reserve the right to substitute a Product of equivalent value, nearest color and quality without any prior notice.
Payments
- We accept Visa, Master Card and Paypal . Other payment methods available are: Gcash, BDO, BPI and Paymaya. Please email us at [email protected] if you prefer any of these payment methods aside from credit card or Paypal. Our website is using Secure Sockets Layer (SSL) to give an additional protection to your payment details. We never store or have access to your credit or debit card details.
Delivery policy
- Flower deliveries can be done on Mondays to Sundays.
- Timed deliveries are not available but if it is really needed, kindly email us first at [email protected] if we can consider your request for specific time of delivery.
- Although our team will always try our best to ensure on time delivery for our customer, Dangwaflorist cannot be held responsible if a delivery arrives late due to any circumstances impacting the availability of the courier service that we hire or anything else outside of Dangwaflorist's control.
- In the event of a non-delivery because of our fault, please contact us at [email protected] or call 09757388807( Mon-Sun, 9:00 AM - 6:00 PM). It is the customer's responsibility to contact us within one (1) day (24 hours) of the scheduled delivery date in order to claim a refund. Failure to do so will result in the lapse to any rights of a refund.
- For failed delivery because of any of the following reasons: wrong address given by the buyer,wrong delivery date, wrong name of the recipient, no local number of the contact person who can be contacted in case of delivery problem, our shop has no responsibility to refund the buyer and can not receive a refund either partial or full refund. Our shop will only contact the recipient's local number and we never contact any number abroad (phone number abroad is not acknowledged). To avoid any delivery problem, buyers are advised to always write the local and active number of the contact person/recipient so that our shop can easily reach the contact person/recipient by phone in case of any delivery problem.
- For sympathy flower orders, it is the customer's responsibility to communicate with the relatives of the deceased to make sure that the deceased is still in the given delivery address (funeral home, etc.) during the scheduled delivery date. Please specify the delivery time in the order form if needed so that our delivery team will know what time the flowers should arrive in the delivery address (please email us first at [email protected] if we can consider your request for specific time of delivery). Orders with no specific delivery time will be delivered within the day (scheduled delivery date given by the customer).
- If during the delivery (scheduled delivery date given by the customer), the deceased is no longer in the given delivery address stated in the order form, Dangwaflorist has no obligation to transfer the flowers to the new address and no obligation to refund the customer's payment because of the customer's failure to give accurate information, like exact delivery address, time of delivery, date of delivery,etc).
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We promise to send you the freshest of flowers and this would mean that they will occasionally come in bud form which will last longer. If you receive flowers that do not seem fresh, please contact our customer care at [email protected] and inform us immediately. If, at our discretion, the flowers do not meet our high freshness standards, we will give you the choice of a replacement at our next available delivery date or a refund. In your email, please include a photo of the non-fresh flowers within 12 hours of receipt in order to be eligible for a refund.
Damaged
Our flowers are wrapped or arranged carefully to ensure they arrive as beautiful and as fresh as when they left our store. However, on a small number of occasions (and for reasons beyond our control) they may get damaged during transit. Should this occur to a level that you deem unacceptable, please contact our customer care at [email protected] and inform us immediately with images to support your claim so that we can arrange a replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the damaged flowers within 24 hours of receipt in order to be eligible for a refund.
Non Delivery
We do everything we can to ensure our flowers are delivered. If for any reason we made a mistake and deliveries don't turn up, (i.e. if your flowers have not arrived on their intended delivery date), please contact our customer care at [email protected] and inform us immediately. We will send you a replacement on our next available delivery date, or a refund.
Satisfaction Guarantee
Satisfying you and your recipient is our ultimate aim. We always strive to deliver fresh flowers at its best condition and on time.
Return and Refunds Policy
To be eligible for returns and refunds, you should report your case within 24 hours upon delivery of your flowers and is subjected to a mandatory review and investigation process by our Customer Support team. The flowers should also remain the same way as delivered. When filing your report, kindly provide us with your order number, several pictures of the defective product, and reasons on why are you requesting for a return or refund. In all other cases, it is the responsibility of the recipient to care for the flowers once it has been delivered. Our assigned delivery courier will also ask the recipient to sign a delivery receipt as a proof that the items delivered are in perfect condition during the delivery. Please tell your recipient to check the items first before signing the delivery receipt.
Flower / wrapper color availability and substitution
All products and colors are subject to availability (kind of flowers/colors, wrapper colors, etc.). In the event of any supply difficulties, colors or if the flowers we have received from our growers/suppliers that are needed to make up your order do not meet our high quality standards, we reserve the right, at our absolute discretion, to substitute any product or color with an alternate product or color of a similar style and equivalent (or greater) value and quality.
Wrong delivery details provided by the customer
In the event that the recipient cannot be located during the delivery due to the wrong delivery details provided by the customer during check out on our website, if the customer requests us to deliver the items to another delivery address, the customer should pay the shipping fee based on our delivery rates. If the new delivery address given by the customer is not reachable by our courier, Dangwaflorist has no obligation to refund the undelivered items due to the customer's wrong input of delivery details.
Circumstances beyond our control
Adverse weather conditions
During adverse weather conditions (including heavy rain, storm, typhoon, and flood or any events caused by nature or circumstances beyond our control), our delivery partners may not be able to deliver orders on time. This is outside of our control and we don't accept responsibility for the late delivery of the order.
Force Majeure
Dangwaflorist shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any license or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any cause or circumstance whatsoever beyond Dangwaflorist's reasonable control.
Customer and recipient personal information
- To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information.
- Please remember that we value your privacy and will never lease, rent or sell your private information.
- During the checkout process, we ask for the following personal information:
We use this information to provide a better customer experience by sending order confirmations, substitution information, dispatch confirmations and delivery confirmations. We will also use the customer's email for marketing communications from time to time. Please ensure that email addresses are accurate.
Customer's full name and address
We use this information for credit and debit card validation.
Customer's telephone number
We use this information to contact customers in the event of problems with the order such as payment failures or delivery issues.
Recipient's full name, contact, and address
We require this information in order to deliver the flowers you have ordered. It is vital that the recipient's address and contact is accurate.
Postal Address:
Dangwaflorist (Under DTI registration name: TheArleenBlossom Flowers and Balloons)
Stall 45, Manila Flower Center (Dangwa)
Dos Castillas St.,Sampaloc, Manila, Philippines
Phone Number: 708-9318 / 986-5042 PLDT
Mobile : +639757388807 TM / +639206065775 SMART
Email: [email protected] / [email protected]